Like any relationship, if you want your relationships with customers to thrive, you need to put in time, work and effort. But what does that mean? People care about lightness and comfort. If you want to have a positive and strong relationship with your customers, make sure the process of working with you is as simple as possible. The advice is not just about looking at the essential issues and finding a different perspective on psychological problems and difficulties. It is also about building a relationship and building trust with the advisor so that a client feels comfortable enough to open up and express their concerns. This relationship is based on trust and confidentiality and can make the difference between a positive experience and a negative counselling experience. In addition to laying the groundwork for communication, it is also important to set fair expectations for clients before working on your first projects. You want to do the best job possible for all your customers – and for that, you have to ask for your return. But feedback won`t strengthen your relationship unless you actually take that feedback and use it to improve it. You`re human.
You`re going to make mistakes. It`s not the end of the world when you do your own good to them instead of trying to hide them or become defensive. This shows your customers that you are open, responsible and trustworthy. And it will help lay the foundation for a long-term customer relationship. Number of meetings: It is important and useful for the client to be informed of the length of each appointment (usually 50 minutes) and the number of meetings they are likely to hold during the evaluation (session 1 or earlier). A preferred day/hour can be agreed – with meetings usually on a weekly basis. Clients may be allowed 6-12 sessions if, for example, they are referred by a family doctor, or they may be “permanently” if they have a private practice. One way or another, it is helpful to have common opinions. Finding new customers is an important part of running a small business. But if you want your small business to prosper in the long term, you also need to focus on managing relationships with existing customers.